Refund & Returns Policy

Your satisfaction matters to us. If something isn't right with your order, we're here to make it right.

Eligibility

• Returns are accepted within 7 days of delivery for damaged or defective items.
• Perishable goods such as fresh vegetables and opened food items are not eligible for return.
• Products must be unused and in their original packaging.

Refunds

• Approved refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method.

Damaged or Wrong Items

If you received a damaged or incorrect product, please contact us within 48 hours of delivery with a photo, and we'll arrange a replacement or refund.

How to Request

Email us at hello@nethraorganics.com or reach out via WhatsApp with your order number.